Need help? We've got you.
Get help with purchases, downloads, licenses, account access, plugin installation, and other BuildWithNexus products.
Everything you need after buying a Nexus product.
Create an Account
Your BuildWithNexus account gives you access to purchased products, licenses, downloads and updates.
Sign Up →Purchase a Product
Browse the Store, choose a product or bundle, and complete checkout securely.
Visit Store →Open My Products
After payment, your product appears in My Products with its license key and download options.
My Products →Secure, server-side checkout.
Every purchase on BuildWithNexus is processed securely. Prices are calculated by our server at checkout so you always pay the correct amount. If a promo code is eligible, it will be applied before payment. Successful purchases appear instantly in My Products and a confirmation is sent by email.
Secure Payments
All transactions are processed through Stripe. Your payment details are never stored on our servers.
Promo Codes
Have a promo code? Enter it at checkout. Discounted prices are calculated automatically before you pay.
Email Confirmation
A purchase confirmation with your license key and download link is sent to your email after payment.
Get your product running.
Downloads are available immediately after purchase. Each download requires ownership of the product.
How to Download
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Your license, your software.
Purchased software may include a license key. Your keys are visible inside My Products. License keys are not account passwords — never share them publicly.
License Keys
Each purchase generates a unique license key. Find it in My Products under your purchased product.
Machine Activation
Some products activate to a specific device. Your activation status appears in My Products.
Keep It Private
License keys grant access to your software. Treat them like passwords and never post them online.
Manage your account.
Your BuildWithNexus account is where you access purchases, manage licenses and update your settings.
Signing In
Use your email and password to log in. Sessions stay active so you don't need to sign in repeatedly.
Log In →Create an Account
New to BuildWithNexus? Create an account to start purchasing and managing your products.
Sign Up →Forgotten Password
Reset your password from the login page. A reset link will be sent to your registered email address.
Reset Password →We're here to help.
Can't find what you're looking for? Get in touch and we'll assist you with any purchase, license, download or account issue.
Purchase Issue
Problems with checkout, payment not going through, or order not appearing? We'll help resolve it.
Contact SupportLicense Issue
License key not working, activation failing, or need a reset? Let us know and we'll sort it out.
Contact SupportDownload Issue
Can't download your product, link expired, or installer not working? We'll get you sorted.
Contact SupportAccount Issue
Can't log in, need to update details, or having trouble with your account? We're here to help.
Contact SupportBug Report
Found something broken? Tell us what happened, what you expected, and any steps to reproduce it.
Report a BugOther
General questions, feedback, partnerships or anything else — don't hesitate to reach out.
Contact UsStill need help?
If you couldn't find the answer here, contact the BuildWithNexus support team and tell us what you're having trouble with.
✉ Contact Support